Returning Your Lease

 

If you have any questions about your lease return, you are in the right place. Below you will find helpful information to answer most of your questions about what to do at the end of your lease.

If you can't find the information that you need here, you can always contact our Exchange Specialist at 888-540-7920.

Come see us before you lease expires so that we can assist you in preparing for your next vehicle.


Some helpful tips to prepare your vehicle for turn-in

Top off all fluids
Make sure the vehicle is in good, clean condition
Check to ensure all original accessory equipment is still in the vehicle
Check to ensure all personal items have been removed from the vehicle.
Make sure you have your vehicle registration form and all sets of keys and key fobs
Bring in the Warranty Books, Owners and Maintenance Manuals

Lease-End Options
At the end of your lease, you have some options
Turn It In: Return your leased vehicle, pay any fees and charges, and lease or buy a new vehicle
Keep It: Purchase your vehicle at the Residual Value
Buyout and Sell: Buy your vehicle at the Residual Value and sell it



Vehicle Inspection

Before your lease expires, contact Paoli Ford to set up a complimentary vehicle inspection. This inspection may help you avoid a wear-and-use charge for items that may be covered by your insurance policy (such as a damaged windshield). And it will help you decide what to do with your leased vehicle. 
 
To ensure the process runs smoothly and fairly, Ford employs a third-party inspection company, whose inspectors receive continuous training, and are up-to-date on the Lessors standards and procedures. All inspectors are certified and display proper identification. 
 
This inspection can be done at your home, or your place of business and the inspector will review the report with you and address your questions. You will be given a copy of the condition report. A second copy will be left in your vehicle, and should remain in the vehicle until the time of return. 
 
Should your vehicle's condition change prior to its return due to repairs or additional damage, another inspection will be necessary. To schedule your re-inspection, please call Ford Motor Credit Company. 



Frequently Asked Questions

Where do I return my vehicle?
You may return your vehicle to our sales building. To minimize your wait time, please contact us to schedule an appointment for your lease return. Lease returns are not accepted on Saturdays.


Can I return the vehicle prior to its scheduled termination date? 
Depending on your scheduled lease termination date, there may be several options available to you. Please contact us before your lease end to discuss your options. 


Can I just drop off my vehicle at another dealership? 
In some instances, you can drop off your vehicle at another dealership. However, the other dealership may not be equipped to handle your lease termination. You will need to contact them to verify that they can accept your vehicle. (The main reason they may not be able to handle the transaction is a limited storage area.) 


What is considered excess wear and use? 
Ford Motor Credit Company considers excess wear and use to be damage beyond what is considered normal wear and use. You will receive an information package form Ford Motor Credit Company that will detail what they consider to be excess wear and use. 

Any wear to the vehicle that is not defined as excessive is considered normal. Your lessor's standard for excessive wear and tear is stated in the lease agreement. Examples of excess wear and tear include, but are not limited to:

Broken or missing parts 
Dented or damaged body panels or trim 
Cuts, tears, burns, or permanent stains in the fabric or carpet 
Excessively worn tires 
Cracked or broken glass 
Poor-quality repairs

In addition to being responsible for excessive wear and tear, you are generally responsible for all scheduled maintenance and servicing, including oil changes. 


What should I do to find out whether I will be charged for excessive wear and tear on my vehicle? 
Ford Motor Credit Company requires you to have the vehicle inspected for excessive wear and tear, before or after the scheduled termination date. This procedure gives you notice of any expected excessive wear charges.  


I'm considering purchasing my leased vehicle. Do you offer any financing options?
Yes. We have many financing options available. For details, please contact us at 888-540-7920.


I have driven more than the allowable mileage on my lease agreement. Will I be charged? 
If you are planning to return your vehicle at the end of your lease, and your vehicle exceeds the maximum allowable miles stated in your lease agreement, you will need to pay a fee for the excess mileage, at the rate stated in your lease agreement. However, if you choose to purchase your vehicle, you will not be responsible for any excess mileage on your vehicle. We can review your options for you at Paoli Ford and determine the lowest cost to you.  Just contact us at 888-540-7920.

My vehicle is damaged. Will I be charged for any repairs? 
If you are planning to return your vehicle to us at the end of your lease, and your vehicle has sustained damage that is not the result of normal wear and use (as outlined in your lease agreement) you will be responsible for the estimated costs of those repairs. However, if you choose to purchase your vehicle, you will not be responsible for any excess wear and use on your vehicle. 


At the end of the lease term, can I turn in the vehicle at a dealership other than the one from which I took delivery? 
Lessors have a range of different policies on the return of leased vehicles at the end of the term. If the lessor or assignee permits you to return the vehicle to the originating dealership or leasing company, then upon request, you may be able to return the vehicle to any dealership affiliated with that lessor. However, you may be required to return the vehicle to a specific location; check your lease agreement for details. 


How long will it take to get my security deposit back? 
Generally, Ford Motor Credit Company will wait until you have paid (1) all amounts due under the lease (including any end-of-term costs), (2) any taxes due, such as personal property taxes, and (3) any other government fees, such as parking tickets before returning your security deposit. Once these obligations are paid, any remainder of your refundable security deposit should be returned within a few weeks. 


If the replacement vehicle I have ordered is not available when my lease ends, may I continue leasing my current vehicle?
Many lessors will allow you to extend the lease while waiting for a replacement vehicle. Generally, the lease extension is done on a month-to-month basis. Depending on your Leasing Company, your payment may change. Call us at 888-540-7920 to examine all your options. 
 
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